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Real-Time Monitoring, Real-User Conditions - Powered by IPRoyal Proxies

Here's how IPRoyal's residential proxies helped a financial institution enhance service monitoring and ensure a seamless client experience.

Real-Time Monitoring, Real-User Conditions - Powered by IPRoyal Proxies
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About the Client

A major financial services group with operations spanning over 20 countries provides a wide range of banking services, including corporate and investment banking, wealth management, and retail banking.

Focused on innovation and digital transformation, the company continuously works to enhance its services and ensure a seamless experience for over one million private and business clients. Considering the critical nature of financial services, preserving high availability and reliability at all times is a top priority for the company.

The Challenge

The company’s Baltic division faced a unique challenge: its client base is distributed across multiple countries, each with its own dedicated infrastructure instances. To ensure a seamless experience for users, the company needed a way to monitor its services from the perspective of real clients in different locations.

As a result, the company struggled to accurately determine the scope of service outages. When issues arose, they lacked a clear “source of truth” to assess whether the problem was widespread or isolated. The institution considered using certain online monitoring tools, but this possible solution was quickly abandoned. The reason was simple - these tools didn’t provide the necessary geographical accuracy, which made it difficult to diagnose problems in real time.

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“When you have external resources that clients can reach, you want to understand if they are truly reachable for your target audience. The problem is that monitoring from the same infrastructure where the services are hosted doesn’t reflect real client experience. Even monitoring from a static remote location isn’t enough because network routing differs from what the actual users experience,” explains an IT Monitoring Solution Expert at the company.

The Solution

The company decided to use residential proxies to simulate real user experiences, as this approach would provide accurate service performance insights. After evaluating different providers, they chose IPRoyal’s Residential Proxies for their transparency, reputation, performance, global coverage, and competitive pricing.

With IPRoyal’s Residential Proxies, the company could perform periodic service checks from different ISPs and locations within specific countries, effectively mimicking real users’ network conditions. This method allowed them to accurately determine if the service is reachable or not.

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“IPRoyal was the right choice because it met all our needs – a transparent working model, stable proxy pools in all necessary countries, great customer support, and pricing that made sense for us.“

The Results

By leveraging IPRoyal’s proxies alongside performance analysis tools like cURL and Grafana, the company was able to:

  • Accurately measure service performance

    The team now has a clear answer to the question of whether a service is slow or down for one user or for everyone. The use of rotating proxies allows periodic checks from different ISPs and locations, providing a more accurate and comprehensive view of the client experience.

  • Improve issue detection

    False positives can be reduced by cross-referencing proxy-based tests with direct data center checks. This dual validation approach ensures greater accuracy in identifying real performance issues and minimizes unnecessary alerts.