How a Leading Financial Institution Ensures Seamless Service with IPRoyal

About the Client

A major financial services group with operations spanning over 20 countries provides a wide range of banking services, including corporate and investment banking, wealth management, and retail banking.

Focused on innovation and digital transformation, the company continuously works to enhance its services and ensure a seamless experience for over one million private and business clients. Considering the critical nature of financial services, preserving high availability and reliability at all times is a top priority for the company.

The Challenge

The company’s Baltic division faced a unique challenge: its client base is distributed across multiple countries, each with its own dedicated infrastructure instances. To ensure a seamless experience for users, the company needed a way to monitor its services from the perspective of real clients in different locations.

“When you have external resources that clients can reach, you want to understand if they are truly reachable for your target audience. The problem is that monitoring from the same infrastructure where the services are hosted doesn’t reflect real client experience. Even monitoring from a static remote location isn’t enough because network routing differs from what the actual users experience,” explains an IT Monitoring Solution Expert at the company.

As a result, the company struggled to accurately determine the scope of service outages. When issues arose, they lacked a clear “source of truth” to assess whether the problem was widespread or isolated. The institution considered using certain online monitoring tools, but this possible solution was quickly abandoned. The reason was simple - these tools didn’t provide the necessary geographical accuracy, which made it difficult to diagnose problems in real time.

The Solution

The company decided to use residential proxies to simulate real user experiences, as this approach would provide accurate service performance insights. After evaluating different providers, they chose IPRoyal’s Residential Proxies for their transparency, reputation, performance, global coverage, and competitive pricing.

With IPRoyal’s Residential Proxies, the company could perform periodic service checks from different ISPs and locations within specific countries, effectively mimicking real users’ network conditions. This method allowed them to accurately determine if the service is reachable or not.

The Results

Using IPRoyal’s Residential Proxies, the institution gained an accurate and real-time view of service availability and performance across different regions.

“Now we have a straightforward answer to the question: ‘Is it slow or down for me only?’ No more guessing what real clients are experiencing,” says the IT Monitoring Solution Expert. “Since proxies rotate, periodic checks use different ISPs and locations, which helps us capture a more realistic picture of client experience.”

By leveraging IPRoyal’s proxies alongside performance analysis tools like cURL and Grafana, the company was able to:

• Accurately measure service performance by distinguishing between network-related issues and actual target response times.
• Reduce false positives by cross-referencing proxy-based tests with direct data center checks.
• Improve issue detection and response times , ensuring a more reliable client experience.

By implementing IPRoyal’s solution, the institution significantly enhanced its ability to monitor services from the perspective of real users, ensuring a smoother and more reliable customer experience. With better insights into service availability and performance, the company can now address potential issues proactively before they impact customers.